Refund Policy

WHAT IS OUR REFUND POLICY?

We strive to provide high-quality products and excellent customer service. Please review our refund policy below:

1. Defective or Damaged Items:
If you receive a defective or damaged item, please notify us within 48 hours of receiving your order. We will gladly assist you in resolving the issue promptly. Please provide clear photos of the defect or damage so that we can assess the situation accurately. Please contact us at hello@bytimbertales.com

 

2. Refund Process:
To initiate a refund for defective or damaged items, please contact our customer service team at hello@bytimbertales.com We will provide you with a free replacement or a refund. Refunds typically take 1-3 business to process to your selected payment method.

 

3. Contact Us:
If you have any questions or concerns about our refund policy or need assistance with your order, please don't hesitate to reach out to our customer service team at hello@bytimbertales.com or on Instagram @bytimbertales. We are here to help and ensure that your experience with us is a positive one.

Thank you for your understanding and cooperation.

PLEASE NOTE: This policy does not cover misuse, accidental damage, incorrect input of size, water damage, or any abuse of the purchased product.

If any packages never arrive due to the input of an incorrect address we are not responsible and cannot refund your order, however we will do our best to change the address on your behalf. Shipping labels are copy & pasted from your input.